CRMs and PSAs for MSPs
CRMs and PSA platforms built for managed service providers — ticketing, RMM integration, time tracking, and the recurring-revenue billing model that defines the MSP business.
MSP CRMs are different from generic sales CRMs in three ways: the unit of work is a recurring service contract, not a one-time deal, so renewal and churn modeling matter more than pipeline velocity; tickets, time entries, and asset records have to flow through the same system or the billing math breaks; and integration with RMM and remote-access tooling is the difference between a CRM that fits the MSP workflow and one that fights it. The vendors below are PSA-shaped — purpose-built for the operational reality of running a managed services business — or close enough that they're routinely deployed by MSPs alongside an RMM. For ticketing-focused alternatives, see Helpdesk Software.
NinjaOne
IT ManagementNinjaOne is a unified IT management platform that gives MSPs and IT departments remote monitoring, automated patching, endpoint management, and backup in a single console.
SherpaDesk
PSAPSA and help desk platform for small IT businesses and MSPs, combining ticketing, time tracking, billing, and project management with a generous free-agent-for-life entry point.
SuperOps
PSA / RMMUnified PSA and RMM platform built for managed service providers, replacing the traditional multi-tool stack with AI-assisted ticketing, monitoring, patching, and billing in one application.
Syncro
MSP PlatformAll-in-one RMM, PSA, and help desk platform built specifically for managed service providers and internal IT teams. One price, unlimited devices.