weekcrm — CRM News Every Morning, Pricing & Comparisons

Funding

HubSpot announces $65M–$75M restructuring for its AI shift

HubSpot announced a restructuring plan with $65 million to $75 million in charges, mostly in Q4, as it reshapes operations for the AI transition, according to 247Wall St.

Customer

Salesforce reports Fisher & Paykel Agentforce reaches 80% resolution

Product

Method CRM adds Pipeline kanban view to Opportunities List

weekcrm Sunday issue HubSpot announces $65M–$75M restructuring for its AI shiftHubSpot announced a restructuring plan with $65 million to $75 million in charges, mostly in Q4, as it reshapes operations for the AI transition, according to 247Wall St.Salesforce reports Fisher & Paykel Agentforce reaches 80% resolutionSalesforce reports that Fisher & Paykel now resolves about 80% of website chat issues with Agentforce.Method CRM adds Pipeline kanban view to Opportunities ListMethod CRM moved its Opportunities List screen to the new App Builder and added a Pipeline view.Twenty adds email campaigns that send from inside the CRMTwenty now lets users create and send email campaigns inside the CRM.

AI

Wealthbox adds AI Agents to every plan

BoldDesk adds human approval for AI responses and a KB MCP server

Creatio details AI Studio controls for agent spend and actions

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Pricing

Bird adds maximum price cap for WhatsApp marketing templates

Pricing

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Sales CRM

Product

Twenty adds email campaigns that send from inside the CRM

Product

Vendasta adds version history and templates to automations

Integration

HighLevel adds multiple Facebook accounts per sub-account

Support & service

Customer

Front says Branch cut tooling costs 60% after switching from Zendesk

Integration

Syncro adds estimate and billing tools to its MCP Server

Product

Crisp adds custom Copilot Skills and an all-conversations inbox

Funding & deals

Funding

Salesforce agrees to acquire Cresta for voice-led customer service AI

Funding

ServiceNow buys Sweep to speed up CRM switches

Funding

HubSpot announces $65M–$75M restructuring for its AI shift

Salesforce reports Fisher & Paykel Agentforce reaches 80% resolution

Method CRM adds Pipeline kanban view to Opportunities List

AI

Wealthbox adds AI Agents to every plan

BoldDesk adds human approval for AI responses and a KB MCP server

Creatio details AI Studio controls for agent spend and actions

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Bird adds maximum price cap for WhatsApp marketing templates

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Sales CRM

Twenty adds email campaigns that send from inside the CRM

Vendasta adds version history and templates to automations

HighLevel adds multiple Facebook accounts per sub-account

Support & service

Front says Branch cut tooling costs 60% after switching from Zendesk

Syncro adds estimate and billing tools to its MCP Server

Crisp adds custom Copilot Skills and an all-conversations inbox

Funding & deals

Salesforce agrees to acquire Cresta for voice-led customer service AI

ServiceNow buys Sweep to speed up CRM switches

Pipedrive cuts staff across all locations in restructuring

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weekcrm: CRM news, every morning

Choose and move your CRM

Calculate the full cost

Check your integrations

Plan your shortlist and migration