weekcrm — CRM News Every Morning, Pricing & Comparisons

Zendesk launches AI Outcome Platform with agent bridge

Zendesk launched the AI Outcome Platform, which connects its service tools with external AI assistants, CRN reported.

Product

Mesh launches new sync engine across Mac, Windows, web and mobile

Product

Bird adds ownership address area name to number lookups

weekcrm Sunday issue Mesh launches new sync engine across Mac, Windows, web and mobileMesh has released a new sync engine on Mac, Windows, web, iPhone, iPad and Android.Bird adds ownership address area name to number lookupsBird added ownership_address_area_name to its get and list available numbers responses.Mesh launches iPhone Duo app with people carouselMesh (library.me.sh) has released Mesh for iPhone Duo, a version built for the foldable iPhone.Bird makes conversation labels one shared list per workspaceBird now takes conversation labels from one list per workspace.

AI

Kustomer adds AI QA scoring for AI agent conversations

Kustomer adds Conversation Intelligence to tag, extract and flag tone

Monday CRM adds Editor role for AI agents

Pricing

Zendesk switches AI pricing to pay-per-result model

Pricing

Zoho offers Nigerian MSMEs software credits through SMEDAN

Pricing

HubSpot forecasts slower Q4 growth and a single seat for new EMEA buyers

Sales CRM

Product

Mesh launches iPhone Duo app with people carousel

Product

Method CRM logs who changes tags in Audit Trail

Product

Twenty requires existing accounts to be members for SSO sign-in

Support & service

Product

Bird makes conversation labels one shared list per workspace

Product

Live Agent fixes empty boxes for inline images in legacy emails

Funding

Gainsight cuts about 270 roles as it moves to outcome-based pricing

Funding & deals

Funding

HubSpot names Brian Halligan CEO and Karen Burgess CFO

Funding

Unthread acquired by PDQ, adding Slack and Teams ticketing to IT tools

Funding

Zendesk launches AI Outcome Platform with agent bridge

Mesh launches new sync engine across Mac, Windows, web and mobile

Bird adds ownership address area name to number lookups

AI

Kustomer adds AI QA scoring for AI agent conversations

Kustomer adds Conversation Intelligence to tag, extract and flag tone

Monday CRM adds Editor role for AI agents

Pricing

Zendesk switches AI pricing to pay-per-result model

Zoho offers Nigerian MSMEs software credits through SMEDAN

HubSpot forecasts slower Q4 growth and a single seat for new EMEA buyers

Sales CRM

Mesh launches iPhone Duo app with people carousel

Method CRM logs who changes tags in Audit Trail

Twenty requires existing accounts to be members for SSO sign-in

Support & service

Bird makes conversation labels one shared list per workspace

Live Agent fixes empty boxes for inline images in legacy emails

Gainsight cuts about 270 roles as it moves to outcome-based pricing

Funding & deals

HubSpot names Brian Halligan CEO and Karen Burgess CFO

Unthread acquired by PDQ, adding Slack and Teams ticketing to IT tools

Salesforce agrees to acquire Braze for about $5.66B

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weekcrm: CRM news, every morning

Choose and move your CRM

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Plan your shortlist and migration