weekcrm — CRM News Every Morning, Pricing & Comparisons

AI

Zendesk launches Employee Service AI Agents and Advanced Action Flows

Zendesk introduced Employee Service AI Agents and Advanced Action Flows to handle internal employee requests from start to finish.

AI

Monday CRM launches Harmony voice AI sales agents

Product

OpenCRM adds more display options to product grouping

weekcrm Sunday issue Zendesk launches Employee Service AI Agents and Advanced Action FlowsZendesk introduced Employee Service AI Agents and Advanced Action Flows to handle internal employee requests from start to finish.Monday CRM launches Harmony voice AI sales agentsMonday CRM launched Harmony, a voice AI platform for sales teams, on October 19.OpenCRM adds more display options to product groupingOpenCRM lets teams show more detail for product groups on quotes, sales orders and other records.HighLevel moves WhatsApp marketing to MM Lite before October 2027HighLevel users must move WhatsApp marketing sends to MM Lite before October 13, 2027.

AI

AI

Twenty blocks built-in AI provider names in admin panel form

AI

ServiceNow adds AI Passport to limit agent permissions

AI

Zendesk launches Open Service Directory for AI assistants

Pricing

Pricing

HubSpot adds AI credit caps, seat-to-credit swaps and pay-as-you-go

Pricing

HighLevel cancels planned October 2026 Voice pricing changes

Pricing

Zendesk plans per-resolution pricing that drops seats for customers

Sales CRM

Integration

HighLevel moves WhatsApp marketing to MM Lite before October 2027

Product

HighLevel adds 23 templates and a commercial inspector snapshot

Product

HighLevel labels number pool calls by ad platform

Support & service

Product

Intercom adds Fin autofill and lifecycle report to tickets

Product

Help Scout redesigns Conversation Sidebar to show status and SLAs

Product

ServiceNow lets employees build AI agents without code

Funding & deals

Funding

Zoho freezes salary increments and cuts marketing budget

Funding

Salesforce acquires Loops to add AI analytics to Tableau

Funding

HubSpot announces resignation of Chief Legal Officer Erika Fisher

Choose and move your CRM

Calculate the full cost

Seats, add-ons, onboarding and migration in one budget.

Check your integrations

Compare connections and follow the supporting sources.

Plan your shortlist and migration

Pricing, comparisons and practical migration guides.