weekcrm — CRM News Every Morning, Pricing & Comparisons

Funding

Salesforce agrees to acquire Cresta for voice-led customer service AI

Salesforce agreed on November 2, 2026 to acquire Cresta, a voice-first customer experience platform.

Product

Pylon adds Salesforce embedded ticket viewer for accounts

Product

Pylon ships 140 updates with agent capacity limits and new metrics

weekcrm Sunday issue Pylon adds Salesforce embedded ticket viewer for accountsPylon's 2026-11-02 changelog lists 131 updates.Pylon ships 140 updates with agent capacity limits and new metricsPylon shipped 140 updates last week, according to its LinkedIn post.Salesforce agrees to acquire Cresta for voice-led customer service AISalesforce agreed on November 2, 2026 to acquire Cresta, a voice-first customer experience platform.Twenty keeps chats share-only until private records are enabledTwenty's sdk/v2.55.0 release keeps chats share-only while private records are disabled.

AI

HighLevel adds Ask AI card to contact screens in mobile app

HighLevel adds Connectors to Ask AI in its mobile app

HighLevel adds iOS Action button shortcuts for Ask AI

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Pricing

Bird adds maximum price cap for WhatsApp marketing templates

Pricing

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Sales CRM

Security

Twenty keeps chats share-only until private records are enabled

Product

HighLevel adds multiple pricing plans to Communities

Product

HighLevel adds New Ask AI Chat shortcut to mobile app icon

Support & service

Funding

ServiceNow buys Sweep to speed up CRM switches

Kustomer launches Architect AI agent to configure its instance

Customer

ServiceNow reports Fujitsu rolled out Otto to 90,000 staff

Funding & deals

Funding

Pipedrive cuts staff across all locations in restructuring

Funding

Salesforce agrees to acquire Rune Technologies for military logistics

Funding

Salesforce agrees to acquire Cresta for voice-led customer service AI

Pylon adds Salesforce embedded ticket viewer for accounts

Pylon ships 140 updates with agent capacity limits and new metrics

AI

HighLevel adds Ask AI card to contact screens in mobile app

HighLevel adds Connectors to Ask AI in its mobile app

HighLevel adds iOS Action button shortcuts for Ask AI

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Bird adds maximum price cap for WhatsApp marketing templates

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Sales CRM

Twenty keeps chats share-only until private records are enabled

HighLevel adds multiple pricing plans to Communities

HighLevel adds New Ask AI Chat shortcut to mobile app icon

Support & service

ServiceNow buys Sweep to speed up CRM switches

Kustomer launches Architect AI agent to configure its instance

ServiceNow reports Fujitsu rolled out Otto to 90,000 staff

Funding & deals

Pipedrive cuts staff across all locations in restructuring

Salesforce agrees to acquire Rune Technologies for military logistics

Clio acquires Page to add legislation tracking to its platform

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weekcrm: CRM news, every morning

Choose and move your CRM

Calculate the full cost

Check your integrations

Plan your shortlist and migration