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What changed in CRM software today: launches, pricing and the fine print, in under a minute each.

Friday, 9 October 2026

Affinity released five updates last month, covering AI prompts, meeting prep and Lists.

Bird is now listed in the ChatGPT and Codex plugin directories.

Bird now supports WhatsApp coexistence.

Clay adds a global agent that builds campaigns from an outcome you describe.

Dynamics 365 CRM in Teams is now in public preview.

Gladly says its customer Balsam Hill generated six figures in add-to-cart value from chat within 30 days of launching Gladly agentic commerce.

HighLevel lets AI Studio apps run on a private backend called Cloud.

HighLevel now lets AI Studio apps take payments through its native payments.

Kustomer says its customer Nathan James, a furniture brand that sells only online, now handles twice as many customer interactions per agent hour.

Method CRM restyled the Accounts, Sales Orders, Payments, Invoices and Estimates list screens with an updated background and layout.

Outreach now integrates natively with Accord.

Salesforce launched Hunter, an Outbound Sales Agent, in the Winter '27 release.

ServiceNow's IT Service Desk AI Specialist is now in production at the City of Raleigh, North Carolina, the first municipal government to run it.

Vendasta now lets SMB users invite teammates straight from Business App.

Capsule CRM has launched Capsule MCP in private beta for Growth plan customers and above.