weekcrm — CRM News Every Morning, Pricing & Comparisons

Customer

Salesforce reports Greenlane's Agentforce tests cut response time 58%

Salesforce reports that Greenlane, which builds high-power charging sites along freight corridors, is using Agentforce for driver support.

Funding

Sprinklr names three senior leaders for services, product and alliances

Vendasta adds reasoning effort and voice dictation to AI Employees

weekcrm Sunday issue Sprinklr names three senior leaders for services, product and alliancesSprinklr announced three senior hires on November 5, 2026, covering customer services and support, product management for Sprinklr Service, and global alliances.Salesforce reports Greenlane's Agentforce tests cut response time 58%Salesforce reports that Greenlane, which builds high-power charging sites along freight corridors, is using Agentforce for driver support.Vendasta adds reasoning effort and voice dictation to AI EmployeesVendasta lets partners set a reasoning effort for AI Employees that run on models with more than one level.Zoho Campaigns adds native WhatsApp and MCP supportZoho Campaigns now runs email, SMS and WhatsApp messages from one connected campaign workflow, according to Business Post.

AI

Zoho Campaigns adds native WhatsApp and MCP support

Close adds donut and horizontal line charts to Chloe

ServiceNow adds ToolSmith vibe coding to EmployeeWorks

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Pricing

Bird adds maximum price cap for WhatsApp marketing templates

Pricing

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Sales CRM

Product

Affinity adds team privacy controls and New Lists triggers

Product

Twenty adds record validation rules for new records

Product

Twenty 2.56 adds case-sensitive text filters and Teams connections

Support & service

Product

Bird adds folders, read state and restore to email inbox

Product

Live Agent 5.71.3 adds message translation and call center AI bot

BoldDesk adds human approval for AI responses and a KB MCP server

Funding & deals

Funding

HubSpot announces $65M–$75M restructuring for its AI shift

Funding

Salesforce agrees to acquire Cresta for voice-led customer service AI

Funding

Salesforce reports Greenlane's Agentforce tests cut response time 58%

Sprinklr names three senior leaders for services, product and alliances

Vendasta adds reasoning effort and voice dictation to AI Employees

AI

Zoho Campaigns adds native WhatsApp and MCP support

Close adds donut and horizontal line charts to Chloe

ServiceNow adds ToolSmith vibe coding to EmployeeWorks

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Bird adds maximum price cap for WhatsApp marketing templates

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Sales CRM

Affinity adds team privacy controls and New Lists triggers

Twenty adds record validation rules for new records

Twenty 2.56 adds case-sensitive text filters and Teams connections

Support & service

Bird adds folders, read state and restore to email inbox

Live Agent 5.71.3 adds message translation and call center AI bot

BoldDesk adds human approval for AI responses and a KB MCP server

Funding & deals

HubSpot announces $65M–$75M restructuring for its AI shift

Salesforce agrees to acquire Cresta for voice-led customer service AI

ServiceNow buys Sweep to speed up CRM switches

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weekcrm: CRM news, every morning

Choose and move your CRM

Calculate the full cost

Check your integrations

Plan your shortlist and migration