weekcrm — CRM News Every Morning, Pricing & Comparisons

Funding

ServiceNow buys Sweep to speed up CRM switches

ServiceNow acquired Israeli startup Sweep, according to CTech, which reported the deal on 3 September.

Kustomer launches Architect AI agent to configure its instance

Customer

ServiceNow reports Fujitsu rolled out Otto to 90,000 staff

weekcrm Sunday issue ServiceNow buys Sweep to speed up CRM switchesServiceNow acquired Israeli startup Sweep, according to CTech, which reported the deal on 3 September.Kustomer launches Architect AI agent to configure its instanceKustomer launched Architect, a single AI agent that helps admins configure, build and optimize their Kustomer instance.ServiceNow reports Fujitsu rolled out Otto to 90,000 staffServiceNow says Fujitsu has deployed ServiceNow Otto across 90,000 employees.Monday CRM makes Asset uploaded_by nullable in API 2027-04Monday CRM changed the uploaded_by field on the Asset object in API version 2027-04.

AI

Dynamics 365 makes CX MCP Server for Sales generally available

Sobot splits AI agents into three editions plus Custom

Bitrix24 adds AI web search, visual workflows and Hermes chat

Pricing

Bird adds maximum price cap for WhatsApp marketing templates

Pricing

Gainsight moves CS to value-based pricing and opens Agent Studio beta

Pricing

HubSpot adds AI credit caps, seat-to-credit swaps and pay-as-you-go

Sales CRM

Product

Monday CRM makes Asset uploaded_by nullable in API 2027-04

Product

Monday CRM makes board creator nullable in API 2027-04

Product

Monday CRM adds restore and duplicate view mutations to its API

Support & service

Integration

Gorgias adds official connectors for Claude and ChatGPT

Product

Live Agent fixes agent status and Anthropic model picker in 5.70.3

Dixa adds promise checks to Mim AI agent in Q2 2026

Funding & deals

Funding

Pipedrive cuts staff across all locations in restructuring

Funding

Salesforce agrees to acquire Rune Technologies for military logistics

Funding

ServiceNow buys Sweep to speed up CRM switches

Kustomer launches Architect AI agent to configure its instance

ServiceNow reports Fujitsu rolled out Otto to 90,000 staff

AI

Dynamics 365 makes CX MCP Server for Sales generally available

Sobot splits AI agents into three editions plus Custom

Bitrix24 adds AI web search, visual workflows and Hermes chat

Pricing

Bird adds maximum price cap for WhatsApp marketing templates

Gainsight moves CS to value-based pricing and opens Agent Studio beta

HubSpot adds AI credit caps, seat-to-credit swaps and pay-as-you-go

Sales CRM

Monday CRM makes Asset uploaded_by nullable in API 2027-04

Monday CRM makes board creator nullable in API 2027-04

Monday CRM adds restore and duplicate view mutations to its API

Support & service

Gorgias adds official connectors for Claude and ChatGPT

Live Agent fixes agent status and Anthropic model picker in 5.70.3

Dixa adds promise checks to Mim AI agent in Q2 2026

Funding & deals

Pipedrive cuts staff across all locations in restructuring

Salesforce agrees to acquire Rune Technologies for military logistics

Clio acquires Page to add legislation tracking to its platform

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weekcrm: CRM news, every morning

Choose and move your CRM

Calculate the full cost

Check your integrations

Plan your shortlist and migration