BoldDesk launches AI 2.0 with virtual agents and MCP support
BoldDesk has released AI 2.0, a major update to its help desk platform that introduces virtual agents, expanded channel deployment, and Model Context Protocol (MCP) integration.
CRM intelligence, daily
CRM news,
CRM news,
without the noise
Feature launches, pricing changes, and honest reviews across the CRM world — curated, rewritten, and shipped daily.
103
articles published
160
vendors tracked
Daily
news pipeline
Latest news
All news →Method CRM fixes user management and home screen bugs
Method CRM released a set of bug fixes on July 2, 2026, addressing issues in User Management and the Home screen.
OpenCRM adds contact data and bulk email to asset reports
OpenCRM now allows users to include Contacts as a secondary module within Asset reports, enabling bulk communications directly from report results.
OpenCRM adds email and automation features to Assets
OpenCRM has introduced new email capabilities within its Assets module, enabling users to send emails directly from an Asset record.
Vendasta enables multi-service booking in one AI conversation
Vendasta now allows customers to book multiple services in a single interaction with its AI Chat or Voice Receptionist.
Vendasta generates conversation summaries in a business's preferred language
Vendasta updated its AI Receptionist conversation summaries to follow a business's preferred operating language rather than defaulting to the language of the physical location.
Vendors we track
Full directory →
Weekly digest
The CRM week in 5 minutes
Every Sunday: the most important launches, price changes, and shifts across the CRM world. No fluff.
Subscribe to newsletter