weekcrmSunday issueClose adds Security page and SSO for Google Workspace and OIDCClose has added a Security page that puts every access control in one place.Kustomer adds AI resolution reporting and context variables to ConciergeKustomer added AI reporting and tool inputs to Concierge, according to its fall 2026 product update.Method CRM adds screen functions to App BuilderMethod CRM now lets App Builder users create reusable screen functions.Zoho launches Zia Chat for cross-app questions in plain languageZoho launched Zia Chat, a conversational AI layer, at its Zoholics user conference in Chennai.
