Attio adds call recording trigger and meeting link blocks
Attio added two blocks to its Workflows feature: Call recording created and Link record to meeting.
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What changed in CRM software today: launches, pricing and the fine print, in under a minute each.
Attio adds email blocklist, address paste and new AI models
Attio added workspace-wide email and domain blocklists, faster iOS tables and new AI models in its September 23 changelog.
Attio adds Resend and ClickUp apps, Aircall AI summaries
Attio added two workflow apps, Resend and ClickUp, and a new Aircall capability for its CRM users.
Attio adds suggested prompts and unified Ask Attio panel
Attio updated Ask Attio, its in-app AI chat, to suggest next actions with example prompts in the chat box.
Bird lets Verify send passcodes from customers' own senders
Bird's Verify product can now send passcodes from an SMS Sender ID or WhatsApp number in a customer's workspace, rather than only from Bird's default sender.
BoldDesk adds multi-agent AI orchestration and attachment support
BoldDesk added multi-agent collaboration to its AI automation in the October 2026 release, giving support teams a way to split complex workflows across specialized agents.
Capsule CRM launches ChatGPT plugin for CRM queries and updates
Capsule CRM has released an official plugin in ChatGPT's plugin directory that connects ChatGPT to a user's Capsule account.
Crisp adds new Knowledge Base editor, AI support metrics
Crisp released its September 2026 product update, redesigning the Knowledge Base editor with folder-based organization, drag-and-drop reordering, and version history with rollback.
Folk adds Groups page, vertical views and AI shortcuts
Folk added a centralized Groups page that lists every group in a workspace, along with its visibility, access settings and creator.
Folk adds phone number enrichment for contacts
Folk has added phone number enrichment, letting users find numbers for contacts inside the CRM.
Follow Up Boss adds AI lead summaries and voice notes
Follow Up Boss released its fall update, adding AI-generated lead summaries, personalized message drafting, and faster note entry on mobile for real estate agents.
LiveAgent adds chat AI operator and call transcription
LiveAgent released version 5.69.4, adding AI operator controls for live chat and transcription for voice calls.
Method CRM adds Unix timestamp functions, fixes bugs
Method CRM added two date functions for web service calls in its September 25 release: Convert to Unix Timestamp and Convert Date to Unix Timestamp.
Method CRM enables Method AI Action Editor Build mode by default
Method CRM turned on Build mode in Method AI's Action Editor by default for all accounts in its October 5, 2026 release.
Vendasta adds single web chat widget for multi-location brands
Vendasta now lets multi-location brands and franchises install one web chat widget on a main website to cover every location.