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    weekcrm: CRM news, every morning

    Latest

    1. Dynamics 365 previews Microsoft Contact Center IntelligenceAI · 23 October
    2. Folk adds French language for its appProduct · 23 October
    3. Kustomer adds Slack Connect channels to its support inboxIntegration · 23 October
    4. Insightly adds MCP connection for Claude and ChatGPT at no extra costIntegration · 23 October
    5. Oracle Fusion Service adds Claw-powered agentic apps for HRAI · 23 October
    6. ServiceNow AI cuts Thrive engineer wait to under 60 secondsCustomer · 23 October
    7. ServiceNow makes Arc personal AI agent generally availableAI · 23 October
    8. Sprinklr adds VOC Agent Suite to Gemini Enterprise marketplaceAI · 23 October

    All news →

    Product

    Method CRM fixes three Kanban board bugs

    Method CRM fixed three Kanban board bugs in its October 23, 2026 release notes.

    AI

    Dixa opens beta of Mim AI voice agent for phone calls

    Customer

    Dynamics 365 consolidates Grupo Madisa's 80–90 legacy systems

    The CRM week in five minutes Every Sunday: the launches and price changes that matter, and what they mean for your team. Free, one email a week.

    weekcrm Sunday issue Method CRM fixes three Kanban board bugsMethod CRM fixed three Kanban board bugs in its October 23, 2026 release notes.Dixa opens beta of Mim AI voice agent for phone callsDixa has opened a beta of Mim, its AI voice agent that answers phone calls, to existing Dixa customers.Dynamics 365 consolidates Grupo Madisa's 80–90 legacy systemsDynamics 365 now handles sales, quoting, invoicing and customer records for Grupo Madisa, which previously ran roughly 80–90 systems, including AS/400 and DBS.Dynamics 365 previews Microsoft Contact Center IntelligenceDynamics 365 has launched Microsoft Contact Center Intelligence (CCI) in public preview.

    AI ›

    AI

    Dynamics 365 previews Microsoft Contact Center Intelligence

    AI

    Oracle Fusion Service adds Claw-powered agentic apps for HR

    AI

    ServiceNow makes Arc personal AI agent generally available

    Pricing ›

    Pricing

    Gainsight moves CS to value-based pricing and opens Agent Studio beta

    Pricing

    HubSpot adds AI credit caps, seat-to-credit swaps and pay-as-you-go

    Pricing

    HighLevel cancels planned October 2026 Voice pricing changes

    Sales CRM ›

    Product

    Folk adds French language for its app

    Integration

    Insightly adds MCP connection for Claude and ChatGPT at no extra cost

    Product

    Daylite adds iPad-style layout to iPhone Duo

    Support & service ›

    Integration

    Kustomer adds Slack Connect channels to its support inbox

    Customer

    ServiceNow AI cuts Thrive engineer wait to under 60 seconds

    AI

    Sprinklr adds VOC Agent Suite to Gemini Enterprise marketplace

    Funding & deals ›

    Funding

    Salesforce agrees to acquire Braze for $5.66 billion

    Funding

    Zoho freezes salary increments and cuts marketing budget

    Funding

    Salesforce acquires Loops to add AI analytics to Tableau

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    weekcrm CRM news, every morning.

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