weekcrm — CRM News Every Morning, Pricing & Comparisons

Product

Close adds connecting tone to outbound calls

Close now plays a short repeating tone on outbound calls made from its web and desktop apps while the call connects.

Integration

Front adds Amazon Connect calls and SMS to its inbox

Customer

Kustomer reports Kent Outdoors saved an estimated 664 hours

weekcrm Sunday issue Close adds connecting tone to outbound callsClose now plays a short repeating tone on outbound calls made from its web and desktop apps while the call connects.Front adds Amazon Connect calls and SMS to its inboxFront now works with Amazon Connect, so teams that run voice on Amazon Connect can handle calls and SMS in the same workspace as email and chat.Kustomer reports Kent Outdoors saved an estimated 664 hoursKustomer reports that Kent Outdoors saved an estimated 664 hours after replacing manual conversation tagging with Kustomer Conversation Intelligence.ServiceNow shows Broward County moving 8,000 users onto one platformServiceNow reports that Broward County Government in Florida connected 8,000 users across more than 800 departments onto one governed platform.

AI

Salesforce adds $50 per-user plan for Agentforce Coworker

HighLevel adds contact tracing, version diffs and PDF reports to Workflow AI

Twenty fixes Claude token overbilling in v2.57.1

Pricing

Zoho offers Nigerian MSMEs software credits through SMEDAN

Pricing

HubSpot forecasts slower Q4 growth and a single seat for new EMEA buyers

Pricing

Vendasta shows AI Credits usage now, limits apply January 1

Sales CRM

Integration

Monday CRM shows Claude working across its boards and CRM

Funding

Salesforce agrees to acquire Braze for about $5.66B

Customer

SugarAI customer Speedpanel cuts admin time by up to 50%

Support & service

Customer

ServiceNow shows Broward County moving 8,000 users onto one platform

Product

Pylon ships 67 updates, including AI agent capacity setup

Customer

Gladly reports Unreal Snacks automated 20% of contacts in month one

Funding & deals

Funding

Sprinklr names three senior leaders for services, product and alliances

Funding

HubSpot announces $65M–$75M restructuring for its AI shift

Funding

Close adds connecting tone to outbound calls

Front adds Amazon Connect calls and SMS to its inbox

Kustomer reports Kent Outdoors saved an estimated 664 hours

AI

Salesforce adds $50 per-user plan for Agentforce Coworker

HighLevel adds contact tracing, version diffs and PDF reports to Workflow AI

Twenty fixes Claude token overbilling in v2.57.1

Pricing

Zoho offers Nigerian MSMEs software credits through SMEDAN

HubSpot forecasts slower Q4 growth and a single seat for new EMEA buyers

Vendasta shows AI Credits usage now, limits apply January 1

Sales CRM

Monday CRM shows Claude working across its boards and CRM

Salesforce agrees to acquire Braze for about $5.66B

SugarAI customer Speedpanel cuts admin time by up to 50%

Support & service

ServiceNow shows Broward County moving 8,000 users onto one platform

Pylon ships 67 updates, including AI agent capacity setup

Gladly reports Unreal Snacks automated 20% of contacts in month one

Funding & deals

Sprinklr names three senior leaders for services, product and alliances

HubSpot announces $65M–$75M restructuring for its AI shift

Salesforce agrees to acquire Cresta for voice-led customer service AI

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Calculate the full cost

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weekcrm: CRM news, every morning

Choose and move your CRM

Calculate the full cost

Check your integrations

Plan your shortlist and migration