Method CRM released a bug fix addressing an issue in its editable grid where sales receipts sharing the same date were sorted by a hidden time-of-day value rather than consistently by record ID.
Method CRM has released updates that replace the existing Vendors List with editable grids, adding search, filtering, sorting, and CSV export capabilities.
Hiver released its May 2026 product updates, introducing a customer portal, embeddable web forms, and ticket forms — all available on its Hiver Omni plan.
Salesforce Service Cloud has introduced Agentforce Contact Center Workforce Engagement Management, a tool designed to help contact center supervisors optimize staffing capacity, develop service rep skills, and gain visibility into customer interactions.