PSA / RMM

SuperOps

Unified PSA and RMM platform built for managed service providers, replacing the traditional multi-tool stack with AI-assisted ticketing, monitoring, patching, and billing in one application.

PSARMMMSPIT Management
Website superops.com
Pricing PSA from $89/tech/mo; PSA + RMM from $149/tech/mo
Our rating 4.4/5
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What is SuperOps?

SuperOps is a modern PSA/RMM platform designed to let managed service providers replace the patchwork of ConnectWise, Autotask, and separate RMM tools with a single system. It covers remote monitoring and management for Windows, macOS, and Linux endpoints alongside PSA functions — ticketing, project management, time tracking, and invoicing — with AI-powered alerting that filters noise and prioritizes what technicians actually need to act on.

Who is it for?

SuperOps targets small to mid-size MSPs that are either starting out or actively frustrated by the complexity and cost of legacy PSA/RMM stacks. Its per-technician pricing model (not per device) is particularly appealing for MSPs managing large endpoint counts relative to headcount. It's less suited for very large MSPs with deeply customized ConnectWise or Autotask workflows.

Strengths

  • Unified PSA + RMM — replaces 6-10 separate tools; ticketing, monitoring, patching, scripting, MDM, and billing in one platform.
  • Per-technician pricing — each license includes 150 endpoints, making costs predictable as you grow device count.
  • AI-powered alerting — intelligent noise reduction surfaces genuine issues instead of flooding techs with false positives.
  • Modern interface — purpose-built for current MSP workflows with a UI that feels significantly less dated than ConnectWise.
  • 14-day free trial — full-featured trial with no credit card required to evaluate the platform.

What to consider

  • Newer platform with a less mature ecosystem of integrations compared to ConnectWise or Autotask.
  • Large MSPs with extensive customizations in legacy PSA tools will face a significant migration effort.
  • PSA-only plan at $89/tech/mo doesn't include RMM; full unified platform requires the higher tier.

Bottom line

SuperOps is one of the most compelling PSA/RMM options for MSPs willing to move away from legacy platforms. The unified architecture, transparent per-tech pricing, and AI alerting address the real pain points of running a managed service business. If you're shopping for a modern stack or starting fresh, it belongs on your shortlist.

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