Wavity

What is Wavity?

Wavity is a no-code SaaS platform that combines IT service management, help desk ticketing, and business workflow automation into a single AI-powered workspace. Its built-in Application Builder lets teams design custom apps and workflows without developer involvement, and its wBots layer adds robotic process automation on top.

Who is it for?

Wavity suits IT and operations teams at mid-size companies looking to consolidate help desk, ITSM, and internal workflow tools without heavy implementation costs. It also appeals to teams with unique process requirements who need more flexibility than off-the-shelf tools offer but don't have development resources to build custom solutions.

Strengths

• No-code builder — teams can create custom apps, forms, and workflows without writing a line of code.
• Agentic AI — intelligent ticket routing, predictive insights, and automated suggestions reduce manual work.
• Unified platform — ITSM, help desk, knowledge base, and workflow automation in one tool rather than three.
• Affordable entry — work and project management tier starts at just $3/agent/month.
• Integrations — connects with Google Drive, Microsoft 365, Dropbox, and calendar tools out of the box.

What to consider

• Pricing for advanced workflow automation modules is not publicly listed — expect a sales conversation.
• The platform is less well-known than established ITSM competitors, which means fewer community resources and integrations.
• The CRM module is more basic than dedicated sales CRMs; it works best as a complement to, not a replacement for, a standalone CRM.

Bottom line

Wavity is a solid choice for teams that need flexible, no-code workflow automation alongside help desk and ITSM, especially at its entry price point. It's worth evaluating if you've outgrown generic ticketing tools and want to consolidate without engaging a large-platform vendor.