OpenCRM

What is OpenCRM?

OpenCRM is a British CRM and business management platform serving UK-based small and mid-sized businesses. It combines CRM, help desk ticketing, project management, quotes and invoicing, inventory, email marketing, and event management in a single platform with EU-hosted data and a UK-based support team. Unlike tiered platforms where advanced features cost more, OpenCRM charges one flat rate per user and gives every subscriber access to every feature.

Who is it for?

OpenCRM is aimed at UK-based SMBs that want a broad suite of business tools without paying separately for CRM, invoicing, project tracking, and support software. It's particularly relevant for companies concerned about GDPR compliance and data residency, given its EU data centres and UK-based team.

Strengths

• All-features-included pricing — one flat rate (£39/user/mo) with no feature gatekeeping or hidden paywalls.
• UK-based support and data — EU data centres and a UK support team, which matters for GDPR-sensitive businesses.
• Broad module coverage — CRM, helpdesk, projects, invoicing, inventory, email marketing, and eSignature in one platform.
• 2TB file storage — generous storage included per account without add-on charges.
• Unlimited custom fields — tailor records and workflows to your business without developer involvement.

What to consider

• No free trial is offered; evaluating the platform requires committing to a paid period or demo.
• At £39/user/mo it's on the pricier end for SMBs compared to international alternatives, though the all-in bundle partially offsets this.
• As a UK-focused platform, integrations with US-centric tools may be less developed than global CRM alternatives.

Bottom line

OpenCRM is a solid choice for UK businesses that want GDPR-safe, locally supported software with broad functional coverage and no pricing surprises. If you're outside the UK or primarily need a pure CRM, global alternatives will offer more integration options and a lower entry price.