LiveChat

What is LiveChat?

LiveChat is a customer communication platform that places a configurable chat widget on your website and routes conversations to agents or AI. It is part of the broader Text platform ecosystem and supports multi-channel communication including Facebook Messenger, Apple Messages for Business, SMS, and WhatsApp alongside its core website chat.

Who is it for?

LiveChat targets businesses from solo operators to enterprise customer service departments. The Starter plan suits small businesses testing live chat; the Team and Business plans fit full-time support and sales teams. Around 35,000 companies use the platform across retail, SaaS, and services industries.

Strengths

• AI-powered tools — reply suggestions, chat summaries, sentiment analysis, and a Copilot assistant are available across plans.
• Multi-channel reach — handles conversations from website chat, Facebook Messenger, SMS, and Apple Messages from one inbox.
• Visitor tracking — monitors active website visitors and enables proactive chat triggers based on behavior.
• Transparent pricing — clear per-agent pricing with no hidden fees and a 14-day free trial.
• Proactive engagement — automated campaigns can trigger chat invitations to visitors based on page or time rules.

What to consider

• Per-agent billing scales steeply for large teams; costs add up quickly at the Team or Business tier.
• The Starter plan is very limited — one user only, with a 100-visitor tracking cap.
• ChatBot is a separate paid add-on starting at $52/month rather than included in base plans.

Bottom line

LiveChat is a polished, well-established option for businesses that want to engage website visitors in real time. The AI features and multi-channel support punch above the price point — just watch the per-seat cost if your team is large, and budget for the ChatBot add-on if automation is a priority.