Gleap

What is Gleap?

Gleap is a product intelligence platform that combines in-app bug reporting, customer support chat, and feedback collection into one tool. It lets users submit annotated bug reports directly from inside your product and feeds those insights straight to your team alongside the support conversation.

Who is it for?

Gleap is built for SaaS companies and product teams — particularly those at growing startups who want to cut down on the back-and-forth of bug reproduction and tie support tickets to product roadmaps. It's also used by agencies managing client-facing web and mobile apps.

Strengths

• In-app bug reporting — users can annotate screenshots, attach console logs, and submit bugs without leaving the product, dramatically reducing engineer time to reproduce issues.
• Unified support hub — live chat, AI bot, email, and in-app messaging all in one shared inbox.
• Product feedback loop — feature request boards and surveys feed directly into a prioritized roadmap view.
• Affordable AI automation — AI responses cost $0.02 each, far cheaper than comparable enterprise tools.
• Fast setup — a single JavaScript snippet or SDK wires up bug reporting, live chat, and user tracking simultaneously.

What to consider

• The Team plan starts at $119/month, which may feel steep for very early-stage teams with just a handful of users.
• It is primarily a support and feedback tool, not a full CRM — contact and deal management is minimal.
• Heavy customization of the feedback portal or chat widget requires familiarity with their SDK.

Bottom line

Gleap is a smart choice for SaaS teams that are tired of users emailing vague bug reports and want to close the gap between support and product. If you need a traditional sales CRM, look elsewhere — but if you want user feedback and support in one lean tool, Gleap is worth a serious look.