CRMs that integrate with WhatsApp
CRMs with native WhatsApp Business API integration — two-way messaging, shared inboxes, and conversation history tied to the customer record.
If WhatsApp is a primary support or sales channel for your customers, your CRM has to treat it as a first-class inbox — not an afterthought. The vendors below offer native WhatsApp Business API integration: two-way messaging from inside the CRM, shared team inboxes, conversation history attached to the contact record, and (in most cases) WhatsApp template messaging for outbound at scale. The right pick depends on whether WhatsApp is your support channel (favor the help-desk vendors below) or your sales channel (favor the conversational-CRM vendors).
Bird
Customer EngagementOmnichannel messaging and CRM platform, formerly MessageBird, now spanning email, SMS, WhatsApp, and more under one roof. Built for high-volume customer communications at scale.
Crisp
Customer MessagingBootstrapped customer messaging platform that combines live chat, shared inbox, AI chatbots, knowledge base, and a lightweight CRM in one flat-priced workspace. A cost-effective Intercom alternative for growing teams.
Dixa
Customer Service PlatformConversational customer service platform built for e-commerce and retail brands, combining phone, email, chat, and messaging in a single queue with intelligent routing and AI-powered automation.
eDesk
Help DeskAI-powered help desk built specifically for ecommerce sellers, unifying messages from Amazon, Shopify, eBay, and 300+ other channels into one inbox.
Glassix
Customer EngagementAI-native contact center platform that uses autonomous AI agents to handle customer service conversations end-to-end across messaging and voice channels.
Helpshift
Customer SupportAI-native player engagement and support platform built exclusively for the gaming industry, combining in-game support SDKs with AI automation and community tools.
Hiver
Help DeskGmail-native customer service platform that layers shared inboxes, AI agents, and omnichannel support on top of Google Workspace without replacing it.
Intercom
Customer SupportAI-first customer service platform combining live chat, ticketing, and an autonomous AI agent. Built for software companies that want fast, modern support across web, mobile, and messaging channels.
Kommo
CRMKommo is a messenger-first CRM that unifies WhatsApp, Instagram, TikTok, and other chat channels into a single conversational sales pipeline.
Kustomer
Customer Service CRMKustomer is an AI-powered customer experience platform that unifies omnichannel support, automation, and customer data for high-volume service teams.
Missive
CollaborationMissive is a collaborative team inbox that unifies email, SMS, WhatsApp, and live chat in one place, letting teammates co-author replies and assign conversations without leaving the inbox.
Sobot Omnichannel Suite
Customer ServiceAI-powered contact center platform unifying live chat, voice, ticketing, and messaging channels into one workspace — priced significantly below Western competitors.
Sprinklr Service
Customer ServiceEnterprise AI contact center platform covering 30+ voice and digital channels with unified agent tooling, AI-driven automation, and deep analytics — built for global brands managing massive support volume.
Trengo
Customer SupportOmnichannel customer communication platform that consolidates WhatsApp, email, chat, and social channels into a shared team inbox with AI automation.
Freshdesk
HelpdeskCustomer support CRM with multi-channel ticketing, automation, and self-service tools. Built for support teams that scale.