Freshdesk

Freshdesk is the customer service CRM for teams that care about support efficiency. Multi-channel ticketing, automation, and collaboration tools in one place.

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What’s that?

Freshdesk is a cloud-based customer support CRM designed to streamline ticket resolution. It connects emails, chat, phone, and social support into a single inbox, backed by automation and a knowledge base.

For whom?

Perfect for customer-facing teams in startups, SMBs, or enterprises scaling their support operations. Suits support-heavy industries like SaaS, eCommerce, logistics, and IT.

Strengths

  • Multi-channel ticket management: email, chat, social, phone
  • Powerful automations and SLA management
  • Shared inbox with team collaboration tools
  • Self-service knowledge base and chatbot
  • Native integrations with Freshworks suite and 1,000+ apps via Zapier

What’s worth considering?

  • Reporting tools can feel basic on lower-tier plans
  • Some advanced features require Freshworks add-ons
  • Interface may feel cluttered for teams not doing heavy support

Conclusion

Freshdesk offers a solid foundation for any team dealing with large volumes of customer inquiries. If your business needs structured support processes with room to scale, Freshdesk is a reliable bet.

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